Your privacy matters to us. This page explains exactly what data allwin collects, how it is used, and what rights you have as a registered Filipino player on allwin.wine.
Last updated: June 2025 | Applies to all registered players on allwin.wine in the Philippines.
This Privacy Policy describes how allwin collects, uses, stores, and protects the personal information of players who access and use the allwin.wine platform in the Philippines. When you register an account, we collect information such as your full name, date of birth, contact number, email address, and a valid government-issued identification document to verify your identity and confirmyour eligibility to play. We also collect transactional data including deposit amounts, withdrawal requests, game activity, and payment method details to process your account activity accurately and securely. Browsing and device data — such as your IP address, device type, and session logs — are collected automatically to maintain platform security, detect suspicious activity, and improve the overall experience for Filipino players. All information we collect is used strictly for the purposes stated in this policy and in accordance with applicable Philippine data privacy laws. We do not collect more information than is necessary to deliver and maintain our services to you.
The personal data allwin collects falls into three main categories: registration information, transactional information, and technical information. Registration information includes your full legal name, date of birth, residential address, email address, mobile number, and a copy of a valid Philippine government-issued ID. Transactional information covers your deposit history, withdrawal requests, betting activity, bonus usage, and any payment credentials linked to your account. Technical information is gathered automatically through your use of the platform and includes your device identifier, browser type, operating system, IP address, and session timestamps. We may also collect information you voluntarily provide when contacting our support team or responding to any verification requests.
allwin uses your personal information to register and manage your account, process deposits and withdrawals in Philippine pesos, verify your identity as required by applicable regulations, and provide access to casino-style games, sports betting, jackpots, and bonuses on the platform. We also use your data to send you important account notifications, respond to support enquiries, and carry out fraud prevention and security monitoring activities. Aggregated and anonymised data may be used for internal analytics purposes to improve platform performance and the overall experience for players in the Philippines. We will only contact you with promotional communications if you have opted in to receive them, and you may withdraw that consent at any time by contacting our support team. Under no circumstances do we use your personal data to make automated decisions that produce legal or similarly significant effects without your knowledge.
allwin does not sell, rent, or trade your personal information to third parties for their own marketing purposes. We may share your data with trusted third-party service providers who assist us in operating the platform — including payment processors, identity verification partners, and IT infrastructure providers — but only to the extent necessary to perform those services, and always under strict confidentiality agreements. We may also disclose your information to relevant Philippine regulatory authorities, law enforcement agencies, or other government bodies where we are legally required to do so, such as in cases involving suspected fraud, money laundering, or other prohibited conduct. Any third party who receives your data on our behalf is contractually obligated to protect it and use it only for the purpose for which it was shared. We will notify you of any material change in how your data is shared, to the extent permitted by law.
Your personal data is stored on secure servers protected by industry-standard encryption, access controls, and monitoring systems designed to prevent unauthorised access, disclosure, or misuse. allwin retains your personal data for as long as your account is active and for a reasonable period thereafter as required by applicable Philippine law and regulatory obligations. We implement technical and organisational security measures including SSL encryption for data in transit, restricted staff access on a need-to-know basis, and regular security reviews of our data handling practices. In the event of a data breach that is likely to affect your rights or freedoms, we will notify the relevant Philippine authority and affected players as required by law and as promptly as circumstances allow. You are also responsible for keeping your account credentials confidential — do not share your password with anyone, and contact our support team immediately if you suspect unauthorised access to your account.
Under applicable Philippine data privacy legislation, you have the right to access the personal information we hold about you, request corrections to inaccurate or incomplete data, and request the deletion of your data subject to any legal retention obligations we may have. You also have the right to object to certain types of processing, to withdraw consent for optional communications, and to lodge a complaint with the relevant Philippine data protection authority if you believe your privacy rights have been violated. To exercise any of these rights, please contact the allwin support team through the live chat available on the platform — our team is available 24 hours a day, 7 days a week to assist Filipino players. We will respond to all verified data rights requests within a reasonable timeframe as required by applicable law. You can also find answers to common questions about your account and data on the FAQ page.
allwin uses cookies and similar tracking technologies to maintain your session when you are logged in, remember your platform preferences, and gather anonymous usage statistics that help us improve the site experience for players across the Philippines. Essential cookies are required for the platform to function correctly and cannot be disabled — without them, features such as login and account management would not work. Non-essential cookies, such as those used for analytics, are only set with your consent where required by applicable law. You can manage your cookie preferences through your browser settings at any time, though disabling certain cookies may affect the functionality of the allwin platform. For further information on how cookies are used on the platform, please refer to the FAQ page or contact our support team directly.
allwin may update this Privacy Policy from time to time to reflect changes in our data practices, platform features, or applicable Philippine legal and regulatory requirements. When we make material changes, we will make reasonable efforts to inform registered players through a notice on the platform or via their registered contact details. The date shown at the top of this page reflects the most recent revision, and we encourage you to review this policy periodically to stay informed. Continued use of the allwin platform after any update to this policy constitutes your acceptance of the revised terms. If you have questions or concerns about this Privacy Policy or how your data is handled, please do not hesitate to reach out to the support team — contact details are available in the footer of every page on allwin.wine.
A quick summary of the key protections available to every registered Filipino player.
You can request a copy of the personal information allwin holds about you at any time by contacting our support team through the platform's live chat. We will provide your data in a clear and accessible format within the timeframe required by applicable Philippine law.
If any of the personal information on your allwin account is inaccurate or out of date, you have the right to request a correction. Simply contact the support team with the relevant details and we will update your record promptly after verifying your identity.
You may request the deletion of your personal data when it is no longer necessary for the purposes for which it was collected, subject to any legal retention obligations allwin is required to fulfil under Philippine regulations. Deletion requests are handled by the support team.
Where allwin processes your data based on legitimate interests, you have the right to object to that processing. If you no longer wish to receive optional communications from us, you can withdraw your consent at any time by contacting the support team — your request will be actioned without delay.
allwin is committed to keeping your personal data safe through technical and organisational security measures including encryption, restricted access controls, and regular platform security reviews. If you suspect any unauthorised access to your account, contact our 24/7 support team immediately.
If you believe your data privacy rights have been violated, you have the right to file a complaint with the relevant Philippine data protection authority. We encourage players to contact the allwin support team first so we can resolve any concern directly and as quickly as possible.
Straight answers to what Filipino players ask most about data and account privacy.
No — allwin does not sell, rent, or trade your personal information to any third party for marketing or commercial purposes. Your data is only shared with trusted service providers who assist in operating the platform, such as payment processors and identity verification partners, and only under strict confidentiality agreements that prevent those parties from using your data for any other purpose. We may also be required to share certain information with Philippine regulatory or law enforcement authorities if legally obligated to do so. You can read the full details of our data-sharing practices in the Privacy Policy above.
To request a copy of the personal information allwin holds about you, contact the support team via the live chat feature available inside the platform — our team is available 24 hours a day, 7 days a week to assist all registered Filipino players. Once we have verified your identity, we will provide your data in a clear and accessible format within the timeframe required by applicable Philippine data privacy law. If you have additional questions about your data rights, the FAQ page contains further guidance, or you can speak directly with a support agent.
allwin is required by applicable Philippine gaming and anti-money laundering regulations to verify the identity of all registered players before processing withdrawals or granting access to certain platform features. A valid government-issued ID — such as a Philippine passport, SSS card, UMID, or driver's licence — is used solely for identity verification purposes and is handled in strict accordance with this Privacy Policy. Your ID documents are stored securely, access is restricted to authorised personnel only, and they are never shared with third parties except where legally required. If you have questions about the verification process, visit the FAQ page for step-by-step guidance.
Yes — you may request the closure of your allwin account and the deletion of your personal data by contacting the support team. Please note that certain data may need to be retained for a period following account closure to comply with Philippine legal and regulatory obligations, including anti-money laundering record-keeping requirements. Any verified outstanding balance at the time of account closure will be processed for withdrawal before the account is deactivated, subject to standard verification checks. Our support team will guide you through the process and confirm what data will be retained and for how long in accordance with applicable law.
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